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Hosting Plans
Linux Hosting Plans: Support PHP, MySQL
Commitment to customer satisfaction
ImHosted Web
Hosting
Our number one goal is customer satisfaction. Our team works together to make
that possible. Whether it's walking you through a domain transfer or account
setup, or troubleshooting a difficult CGI script, we'll do what it takes to
keep you happy. We offer a complete online Knowledge Base, documenting just
about everything we offer. If you can't find it there, our Customer Care team
would be more than happy to help you. In addition, if you ever encounter
unsatisfactory customer service, please voice your complaints to our group
supervisor. We will always strive for the betterment of our primary goal: true
customer satisfaction. We understand that our true concern for our clients is
something that competitors are lacking.
Full Control
ImHosted Web
Hosting
Our number one goal is customer satisfaction. Our team works together to make
that possible. Whether it's walking you through a domain transfer or account
setup, or troubleshooting a difficult CGI script, we'll do what it takes to
keep you happy. We offer a complete online Knowledge Base, documenting just
about everything we offer. If you can't find it there, our Customer Care team
would be more than happy to help you. In addition, if you ever encounter
unsatisfactory customer service, please voice your complaints to our group
supervisor. We will always strive for the betterment of our primary goal: true
customer satisfaction. We understand that our true concern for our clients is
something that competitors are lacking.
Feature-rich hosting for a sensible price
ImHosted Web
Hosting
don't claim to be the cheapest host around, and we know we're not. However, we
believe you get what you pay for. All of our accounts come with a generous list
of standard features, along with almost infinite expandability, and service
from our fast, caring, and professional Customer Care team.
Fast setup and considerate billing
ImHosted Web
Hosting
We accept any credit or check card with the VISA, MasterCard, Discover, or
American Express logo. Using our secure server, you can submit your
confidential billing information to us without having to worry about your
details going astray. We use tried and true technologies, along with added
security measures, to keep your data safe. When you sign up, your account will
be created within the same day, allowing you to work right away (barring any
financial issues). We send you prompt notices for successful billing on your
card, when credit card is near expiration and as new orders are made -- all to
make billing as painless as possible for you.
Speed
ImHosted Web
Hosting
All of ImHosted? Web and e-mail servers utilise Intel?processing power and
reliable, fast hard drives for optimal performance. All Web servers are
specifically configured for Web hosting and interactive application performance
and all data is carried over our switched 100Mb internal network and delivered
by Cisco? routers to the Internet via redundant connectivity.
Money Back Guarantee
ImHosted
Web Hosting
We're so certain that you're going to love our service, speed and features, that
we're offering a money-back guarantee.
Each ImHosted.com? web hosting plan carries a 30 day money back guarantee.
If you are not completely satisfied with our services within the refund time
period specified for your plan, you will be given a full refund of the contract
amount excluding setup fees and overages.
Setup fees are refundable for the following reasons only: (1) the account order
is canceled prior to activation; or (2) the domain name was not available at
the InterNIC.
This policy does not apply to any additional services such as overages, disk
space, pop accounts, sub-accounts, Domain Parking accounts, etc. It does not
also apply to reseller accounts, or any fees associated with these accounts.
Accounts cancelled/terminated by ImHosted? for violating our Acceptable Usage
Policy or Service Policies do not qualify for the 30-day money back guarantee.
For example, if your account is cancelled due to spamming, warez, you will not
be given any refund.
To receive a full refund you must let us know why you are not satisfied. This
collation of information is used to improve and provide the highest quality
service possible for our present and future customers. To receive a full
refund, e-mail our sales department and we will send you a cancellation form.
Any cancellation request will be effective upon receipt.
Reliability
ImHosted.com
Web Hosting
All ImHosted servers and the components that make up our network are monitored
24 hours a day, 365 days a year. In the event of an unscheduled outage, be it a
component failure, software crash or connectivity disruption, our monitoring
system will immediately notify an engineer. At the same time our systems will
attempt to fix the problem automatically, be it diverting our connectivity over
a redundant circuit or restarting a failed service. This pro-active monitoring
allows us not only to promise our customers up-time, but to also deliver on
this promise. Reliability doesn't stop there. We understand that it is crucial
to only use reliable and scaleable hardware which is why we only use the
highest quality servers for all Web and e-mail serving. Our network uptime has
constantly been above the industry margin with an aggregate monthly
availability of 99.998%.
Imhosted hosting uses Dell and IBM servers with Dual Intel Xeon processors, 2GB
of DDR-RAM, fast SCSI hard drives with RAID-1 redundancy. Imhosted hosting
gives you access to 7.2 Gigs network capacity on a redundant and diverse
AT&T Local Services ring.
Control Panel
ImHosted
Web Hosting
Introducing the all new ImHosted.com Control Panel, the amazing online site
management tool which allows you to master your online web space and makes the
technical aspects of running your site simple and seamless. Through the power
of this online software you can create e-mail accounts, 404 error pages,
sub-domains, mailing lists, and much more. You can also manage your account
profile, users, passwords, FTP accounts, files and directories, visitor
statistics, and more. Plus even more features for advanced users including
databases, handlers, and cron jobs. Simply put, it is the industry's most
powerful web-based site management tool! There is no competition. Never before
has controlling your website been this easy, yet intuitive!
Benefits: Add/Remove Email Accounts, Aliases, Forwarders, Auto
responders Setup FTP, Sub-domains, SSL, Chatrooms, CGI scripts Monitor
Resources (disk space, bandwidth) Real-time Account Statistics and Graphical
Site Statistics MySQL Database Management Interface Password Protect
Directories, 404 Error Pages, Modify MIME Types Start a Telnet session, Access
WebMail, View Active FTP Sessions Manage, Upload, Download, Delete Files
Customer Support Overview
ImHosted.com
Web Hosting
One of the greatest benefits of hosting with ImHosted.com? is the fact that
support is our #1 priority. There is ONE reason that over 65% of our clients
are REFERRED by a current ImHosted.com? client - Our support is simply better.
Our friendly Customer Care team is comprised of highly-skilled and
knowledgeable individuals who share the common role of network engineer and
support representative. They have the skills, experience and expertise to be
able to provide service above and beyond that expected by any of our clients.
ImHosted.com
Web Hosting
runs a thorough Support Centre equipped with Troubleshooting Tours, Tutorials,
a searchable FAQ Knowledgebase, a trackable email query ticket system, an
announcement board, and live web chat. They keep a sufficient ratio of support
staff to customers on-duty at all times and they are available 24/7.
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